Must-Dos for Corporate Travel Managers

Irene Wilkinson – Global Travel Manager at StubHub Corporate – 21 August, 2018

Corporate Travel StubHub CorporateGlobalized travel and busier schedules mean that those who handle the technical aspects of arranging company trips need to maximize their time. If you’re a Corporate Travel Manager or an Employee Productivity Manager, then this article will help you. By designing the best employee experiences you’ll be helping increase productivity, loyalty, and profitability in the long-term; benefits that every company could use more of.

As someone who handles the incredibly important and detail-driven job of managing employee travel you know what effect bad arrangements can have. Delayed flights cause stress, missed meetings equal money lost, and hotel mishaps result in angry employees. Balancing budget limitations and employee feelings can seem like a high wire act sometimes. To do the best job possible – and maintain everyone’s sanity – here are the must-dos for managers of corporate travel.


Stay positive. Not only does this help during negotiating and navigating when dealing with services and employees, it also helps you. Positivity can have a radiating effect. That employee who called you yelling about how the hotel insists there’s no room for them might just be experiencing high stress, and as you help navigate and resolve the situation your positivity will help them relax, feel better, and be more positive themselves. A good, positive manner can also result in better deals through creating good connections with various companies that supply the services you need to do your job. Even if your winning personality doesn’t win over everyone, it will make you feel better. At the end of the day you’re staying positive for yourself, because you know you’re doing an amazing job. 


This leads into negotiation. Balancing the needs and demands of a company can be challenging enough, but then you add in the outside services that you juggle and it’s a pretty full plate. Good negotiation skills can be the difference between staying under budget and going over. A vital component of negotiation lies in thorough understanding of the services handled, the company demands, and everything in-between. A good travel manager can answer whatever questions are thrown their way – although this doesn’t mean having to look up an answer every now and then is bad.


A thorough understanding only comes through continuous training. Technology and trends rapidly change in our fast-paced world. In order to keep up constant training opportunities should be made readily available to all employees, especially those whose work requires staying up-to-date. This allows for the most efficient use of services and utilizes fewer overall resources – saving the company money.


Finally, always have a Plan B. No matter how great the initial planning was, or how savvy your skills, things can go wrong. Hotel systems might lose booking information or delayed flights risk a CEO missing their keynote speech; these are times when your ingenuity can truly shine. Having that Plan B means you’re always on top and a stellar performer; a skill your company is sure to notice!


Note: This post was originally published by Irene on LinkedIn on 21 August 2018.